Frequently Asked Questions
Everything you need to know about shopping with DOAC Shop.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garments to ensure the perfect fit.
Which payment methods do you accept?
DOAC Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with manufacturers who prioritize sustainable practices and utilize premium, durable fabrics to ensure your fashion pieces last for seasons to come.
Can I track my order once it has shipped?
Yes! Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.